Privacy Policy

Privacy Policy – Hello Vichy

At Hello Vichy, protecting the privacy and personal data of our users is one of our top priorities. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website hellovichy.com or use our services. By browsing our site or making a purchase, you agree to the terms described in this document.

Hello Vichy, whose registered address is 412 West 7th Street, Clovis, NM 88101, USA, complies with applicable data protection laws, including the General Data Protection Regulation (GDPR). If you have any questions or concerns about this policy, you can contact us at support@hellovichy.com.

Data Collected and Purpose

When you interact with our website, we may collect certain personal data, including your name, email address, phone number, shipping and billing addresses, transaction details (amounts, dates), and technical data like your IP address, browser type, and browsing behavior.

This information is collected to:

  • Process your orders and payments

  • Deliver products and services

  • Communicate with you about your transactions

  • Personalize your experience on the website

  • Improve our offerings and protect against fraud

Legal Basis for Data Processing

We process your personal data on several legal bases:

  • Contract performance (e.g., order fulfillment)

  • Your explicit consent (e.g., for newsletters and promotional emails)

  • Compliance with legal obligations (e.g., accounting)

  • Legitimate interests (e.g., fraud prevention and service improvement)

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected. Transaction and account data are kept for up to three years after your last interaction with our website. Some data may be archived longer to meet legal requirements (e.g., tax regulations require up to seven years). Data collected through cookies is retained for a maximum of 13 months.

Data Security

We implement strict technical and organizational security measures to protect your personal data from unauthorized access, loss, or alteration. All payment transactions are securely processed by certified providers. We never store your credit card details or security codes.

Third-Party Data Sharing

To operate our services efficiently, we may share your information with trusted third parties, such as:

  • Logistics providers (for shipping orders)

  • Payment processors

  • Hosting providers

These third parties are required to adhere to strict confidentiality and data protection standards. We never sell or share your data for commercial purposes without your consent.

Your Rights

You have the right to:

  • Access your personal data

  • Request correction or deletion

  • Restrict or object to processing

  • Request data portability

  • Define instructions on how your data should be handled after your death

To exercise your rights, contact us at support@hellovichy.com or by mail at our registered address. We may ask for proof of identity. You will receive a response within 30 days.

Cookies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us remember your preferences, analyze website traffic, and personalize content. Some cookies are essential for the site's operation, while others (analytics/personalization) require your consent. You can manage cookie preferences in your browser settings.

Policy Updates

This Privacy Policy may be updated at any time to reflect legal or technical changes. If major updates occur, you will be notified via email or on our website. We encourage you to check this page regularly.

By using hellovichy.com, you agree to the terms of this Privacy Policy.

For any questions, feel free to contact us at support@hellovichy.com.